Refund policy

🛍️ Return & Refund Policy — HYGGO LLC

At HYGGO, your satisfaction is our priority. We take pride in offering premium skincare products rooted in heritage and crafted with care. If for any reason you are not completely satisfied with your purchase, we’re here to help.

🔁 Returns

• Eligibility: Products may be returned within 7 days of delivery, provided they are unopened, unused, and in their original packaging.
• Non-returnable items: Due to hygiene and safety standards, opened or used cosmetic products cannot be returned.
• Return process: To initiate a return, please contact our customer support at [your support email] with your order number and reason for return. We will guide you through the process.
• Shipping costs: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

💸 Refunds

• Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund method: Approved refunds will be processed to your original payment method within 7–14 business days.
• Partial refunds: In certain cases (e.g., damaged packaging), partial refunds may be granted.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

📍 UAE Compliance

This policy complies with the UAE Consumer Protection Law under the Ministry of Economy, which ensures fair treatment and transparent return procedures for e-commerce customers.