Shipping policy

🚚 Shipping Policy — HYGGO LLC

At HYGGO, we are committed to delivering your skincare essentials safely, promptly, and with care. This Shipping Policy outlines how we handle orders, delivery timelines, and logistics across the UAE.

📦 Order Processing

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• You will receive a confirmation email once your order has been placed, followed by a shipping notification with tracking details.

🇦🇪 Domestic Shipping (UAE)

• We offer nationwide delivery across all Emirates.
• Standard delivery time is 1–4 business days, depending on your location.
• Shipping is handled by trusted local courier partners to ensure timely and secure delivery.

💳 Shipping Fees

• Free shipping on orders above AED 150.
• A flat rate of AED 15 applies to orders below AED 150.
• Any promotional shipping offers will be clearly stated on our website.

🌍 International Shipping

• Currently, HYGGO ships only within the UAE. For international inquiries, please contact our support team.

📦 Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery at sales@hyggo.ae.
• We will work with our courier partners to resolve the issue promptly.

🛑 Address Accuracy

• Please ensure your shipping address and contact details are accurate at checkout. HYGGO is not responsible for delays or failed deliveries due to incorrect information.

📜 Compliance

This policy complies with UAE Consumer Protection Law and e-commerce guidelines under the Ministry of Economy.